How do I recover access to my account?
Ombient has no password, so there is nothing to reset.
You regain access by signing in with the same method and the same email address you used before, and everything comes back with the account.
Sign in the same way as before
Your account is tied to the method you first used and to the email address behind it.
If you started with Apple or Google, use that same button again, not the email route.
If you started with email, enter the same address and use the one time code.
Use the address that received your purchase receipt: that is the address your plan follows.
Switching method or address does not lock you out, it simply signs you into a different, empty account.
If the one time code does not arrive
Check your Spam and junk folders.
Confirm the address is typed correctly, with no extra spaces.
Request a new code and wait a couple of minutes before trying again.
If you signed in and your plan is missing
That is not a lost account, it is the wrong account: the app is signed in as someone without the purchase.
Sign out and sign in with the address on the receipt, or use Restore Purchases if you bought inside the app. The article on restoring purchases goes through it step by step.
If you no longer have access to that email address
This is the one case you cannot solve alone, so do not keep creating new accounts.
Write to us from Contact Us in your Profile, or from any working address to [email protected], and tell us the old email address, where you bought the subscription and the date of the charge. Attach the receipt if you still have it.
With that we can identify the purchase and tell you what we can do for your case.