How do I cancel my subscription?
You cancel your subscription in the same place where you bought it.
Ombient does not need your card details to help you find the right place.
If you bought in the app on iPhone or iPad
The subscription belongs to your App Store account, so it is cancelled there.
Open Settings on your device.
Tap your name at the top.
Tap Subscriptions.
Find Ombient in the list and cancel the renewal.
If Ombient is not in the list, you are probably signed in with a different Apple ID than the one used for the purchase.
If you bought in the app on Android
The subscription belongs to your Google Play account.
Open Google Play, go to the subscriptions section of your account and cancel Ombient there.
Make sure you are using the same Google account you bought with.
If you bought on the website
Website purchases are cancelled through the web, where the billing is handled by Recurly.
Use the same email address you used for the purchase, because that is the address your billing is linked to.
What happens after you cancel
Cancelling stops the next renewal. It is not the same as asking for money back for a payment that already happened, which is covered in the refund article.
Access usually continues until the end of the period you already paid for, and then premium content locks again.
Deleting the app does not cancel anything. The subscription keeps renewing until you cancel it in the store or on the web.
If you cannot find your subscription anywhere, write to us from Contact Us in your Profile or at [email protected] and tell us which email and which store you used.