If sign in is not working, try these steps in order:

Make sure you are using the same method (Apple, Google or email) that you used before.
Your account is tied to that method and to the email address you used purchase.
If you switch to a different method or a different email, the app will not see your existing account or plan.

For email sign in, request a fresh one time code.
Then check your inbox and your Spam or junk folder.
Also check that you typed your email address correctly, without extra spaces or typos.
If the code still does not arrive after a few minutes, request a new one and wait up to two minutes before trying again.

Confirm that you have a stable internet connection.
Try loading another site or app to see if your connection is working.
Make sure you are using the latest version of the Ombient app from the App Store or Google Play.
If you are on an older version, update the app and try signing in again.

If the problem continues after these steps, reach out from Contact Us in your Profile.
If you cannot get into the app at all, email us at [email protected] or chat.