How do I contact Ombient support?
You can reach Ombient support from the Contact Us section in your Profile, which opens the chat inside the app.
If you cannot open the app, you can also email us at [email protected].
From inside the app
Open Ombient and go to your Profile.
Open Contact Us.
Describe your issue and send it.
This is the better route when you can get into the app, because the conversation stays attached to your account and we do not have to ask who you are.
By email
Write to [email protected] from any working address.
Use this when you cannot sign in, cannot receive the one time code, or no longer have access to the email address your account uses.
What to include so we can help in one reply
The email address your account uses, or the one that received your purchase receipt.
Where you bought the subscription: App Store, Google Play or the website.
Your device and its operating system version.
A screenshot of what you see, if something looks wrong on screen.
Most back and forth happens because one of those four is missing, so sending them upfront usually saves a day.
Things you never need to send
We never ask for your card number, your bank details or any payment credentials, and you should not send them.
Payments are handled by the App Store, by Google Play or on the web, so we do not need them to find your purchase. The receipt email address is enough.