How do I manage my subscription?
You manage your subscription in the same place where you bought it.
You can reach the subscription options from your Profile, and Ombient never asks you for your card or payment details directly.
First, work out where you bought it
This is the step that decides everything else.
If you subscribed inside the app on an iPhone or iPad, your subscription is handled by the App Store.
If you subscribed inside the app on Android, it is handled by Google Play.
If you subscribed on our website, billing is handled on the web by Recurly.
If you are not sure, check which email address received the purchase receipt. A receipt from Apple or Google means a store purchase.
Store purchases (App Store or Google Play)
Open your device store account and go to its subscription settings.
There you can see the next payment date, change your plan or cancel the renewal.
Make sure you are signed in with the same store account you used to buy, otherwise the subscription will not be listed.
Website purchases
Subscriptions bought on the website are managed on the web, where the billing is handled by Recurly.
Use the same email address that you used for the purchase, because that is the address your billing is linked to.
Notes
Deleting the app does not cancel a subscription. Cancel it where you bought it.
Signing in with a different email will not show your plan, because the plan follows the purchase email.
If you cannot find your subscription anywhere, contact us from Contact Us in your Profile or email [email protected] and tell us which email you used.