How do I request deletion of my data?
You can delete your account from your Profile settings, which removes your account data.
If you have questions about data deletion, see the Privacy Policy in the app or contact us.
How to do it yourself
Open Ombient and go to your Profile.
Open the settings section.
Find the option to delete your account and confirm it.
This is the fastest route: you do not have to write to us or wait for a reply.
What deletion covers
Deleting the account removes your account data, which is what the app holds about you: the email address your account is tied to, your quiz answers, your mood entries, your favourites and your progress.
Because your plan is built from those answers, it goes with them. If you sign up again later, you start as a new user.
What deletion does not do
It does not cancel a paid subscription. Cancel that where you bought it, in the App Store, in Google Play or on the website, or it keeps renewing.
It does not remove data held by Apple or Google about your purchase. Payment records live with the store, not with us.
Deleting the app from your phone deletes nothing at all. It only removes the app.
The safe order is: cancel the subscription first, then delete the account.
If you would rather ask us
Write to us from Contact Us in your Profile or at [email protected], from the email address your account uses, and tell us what you want removed.
The Privacy Policy in the app is the authoritative document on what we hold and for how long, so read it there rather than relying on a summary.